At our security company, we pride ourselves on delivering top-notch service, even in unexpected situations. Recently, after some decorators accidentally damaged a customer’s cabling, resulting in a couple of detectors malfunctioning, our on-call engineer quickly responded. He was on-site the same day to stop the alarm from reporting the issue, and our team returned the next day to re-run the cable. A job well done by our dedicated team!
Here’s the kind feedback we received from our customer:
“Anne,
Big thank you to both you and James for your customary second to none service which really was appreciated yet again.
I have tried to reciprocate the speed of service and have bank transferred amount.
Again – our thanks!”