Comprehensive maintenance cover includes:

• A 33 point check on an annual preventative maintenance visit for your alarm which includes a full test of your alarm and it’s power supplies, as well as preventative measures to ensure trouble free operation of the system.*
• Access to our fully trained engineers 24 hours a day, 365 days a year. Should you need an engineer visit, we offer same day visit.
• All parts and labour for faulty equipment and fair wear and tear.
• Routine replacement of the panel battery at 5 years old
• A discounted call out charge should you need us for anything not included under your maintenance cover

*Systems that are monitored and have police response will receive two preventative maintenance visits a year, and a 46 point check, Signaling and Apps are offered at an additional charge

Comprehensive maintenance does not include:

• Repairs due to burglary, accidental or wilful damage.
• Problems due to environmental causes such as weather.
• User error
• Batteries and other consumables
• Requests to temporarily remove items from the alarm system for decorating or replacement doors and windows etc.
• Requests to default the system for another installer to do a complete take over of the system